Backup
Backup before you fix anything
Photos and documents first — always.
- Copy Documents, Desktop, Pictures, Downloads to an external drive or trusted cloud.
- Open 2–3 files from the copy to confirm.
- Export browser bookmarks if they matter.
- Only then run cleanups, drivers, or reset.
When to book: Drive already failing (noises, vanishing files) — stop DIY writes and book ASAP.